Last Mile


Harvey Norman CEO, Katie Page, rolled out ‘The Last Mile’, an initiative that sees franchisees invest heavily into their physical assets of warehousing and logistics to enhance the Last Mile delivery experience for their customers.


Ozy Services was briefed by Harvey Norman Property to assist the wrap up of this national initiative by completing programmed works at outer regional stores across Victoria, ACT and NSW.

Works included visual upgrades to Harvey Norman branding and directional signage, pressure washing and line marking to car parks and warehouses, WHS improvements and some minor capital works across the building fabric of some locations.


Ozy Services successfully;

  • visited retail and warehouse properties across 20 regional areas, including;
  • Vic – Shepparton, Bendigo, Horsham, Hamilton, Mornington, Warrnambool, Sunshine, Traralgon, Wangaratta, Warragul & Wonthaggi
  • NSW/ACT – Deniliquin, Moree, Taree, Mudgee, Port Macquarie, Balgowlah &North Ryde & Fyshwick
  • removed outdated signage and patched and painted any surface damage
  • installed new signage across all sites
  • pressure washed exterior shop fronts and car parks
  • painted and line marked car spaces, cross hatches and pedestrian accesses
  • installed roller shutters, guardrails, fences, gates, barriers and bollards.

Next ShowCase

Loading Dock Upgrade – HN Balgowlah In line with Harvey Norman CEO, Katie Page’s ‘The Last Mile’ initiative, its retail complex at Balgowlah was in desperate need of an improvement of its physical assets and WHS standards for its on-site warehouse, its loading dock logistics and its associated customer service facilities, to enhance ‘The Last Mile’ delivery experience for their customers. Ozy Services was briefed by Harvey Norman Property to paint the ceiling of the loading dock and customer service areas, install 3-phase power across the warehouse and install 3 automated roller shutters and an in-fill panel and pedestrian door to provide an improved security option.
Asphalting – HN Taree Harvey Norman Property is the landlord of the Bendigo Homemaker Centre in regional Victoria. Over time, heavy rains caused erosion and partial collapse of the earthen bank along three sides of its property border, creating a potential erosion hazard as well as the obvious WHS issue to the roadway, assets and people below.
Ram Raid Repairs – HN Fyshwick Background Harvey Norman owns and manages a large retail complex in Fyshwick, a light industrial suburb, south-east of Canberra, ACT. In July 2019, two men used a vehicle to conduct a ram raid on the Home Appliances retail department of the Harvey Norman complex and as a result the building had sustained significant damage and property had been stolen.